Frequently asked questions FAQ

Booked appointments cannot be changed during your session you can cancel and reschedule within 48 hours of the cancellation policy. You must show up to your appointment prepared and ready to start your shoot to avoid paying for extra time. There is a 15–20-minute prep time for the photographer to check for lighting which is not included in your session.  

Photo editing takes 5-6 business days, the photographer will send all edited pictures to you during that period. If you need your pictures sooner, please book your session ahead of time to avoid rushed work.  

The Policy Is Strongly Enforced So Please Read It Before You Book.  

All sessions must be secure with a 50% deposit from the following Payment methods: CashApp, Zelle, Venmo, Apple Pay, or Pay Pal. (deposit varies by package see booking section for more info) A deposit must be made right after booking an appointment to secure your place. The remainder payment must be made right after the photoshoot via Cash, CashApp, Zelle, Venmo, Apple Pay, or Pay Pal. (NO CARD PAYMENT) 

***Failure to make payment will result in not receiving your photos. *** 

NOTE: All appointments 48hrs or less from the start time are 100% confirmed and unable to be changed, refunded, or canceled (unless appointment insurance has been purchased for said appointment )

There is a 48-hour free cancellation before the appointment’s scheduled date. If you cannot cancel within 48 hours, your deposit will count as the cancellation fee. If you cancel within 48 hours your deposit will be credited to your next appointment. You have up to 2 weeks to reschedule to use the deposit. 

The appointment will start and end according to the duration time of the package you booked for. If you are late for your section, you will have the remanding time of your appointment to do your shoot. You can pay for a longer shoot if you prefer. (Check each package for extra time payment). Appointments are automatically canceled when you are 30 minutes late and the deposit is non-refundable.  

Many of our clients prefer natural-looking images and do not require retouching. However, most of our packages now include one complimentary retouch. You can check if a package includes a complimentary retouch by reading the package description on our website. Additionally, you can order additional retouches, advanced retouches, and clone retouches after your session. Instructions on how to do this will be provided in an email following the completion of your session."

"You will receive the full set of photos from your session on the same day as the session." 

The booking number will be used to send the link directly.

Typically, orders are completed within 5-6 business days, unless there is a large order ahead of yours or if your order is particularly large.